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FAQ

1What is your return policy?
We hope you love our products!

Due to health and safety of client’s eyes, eyelash extension products and tools are a final sale. No exchange and no refund. Please check your package immediately when it arrives. If you have any issues, please email us within 7 days of receiving your package. Damaged product will be replaced or given store credit within 14 days of receiving your package. Store credit does not expire and can be used towards your next online purchase.
2What are your shipping policies?
We pride ourselves on fast turnaround time and shipping! Your order will be processed the day it is received and shipped out the next business day, weekends and holidays excluded. We ship to Canada and continental USA only, as we do not ship internationally at this time. We have the following shipping methods to meet your needs:

To Canada:

Canada Post Expedited: $15
Greater Toronto Area (GTA): 1-2 business days
Rest of Canada: 4-5 business days

Canada Post Express: $20
Greater Toronto Area (GTA): 1 business day
Rest of Canada: 2 business days

To USA:

US Tracked Packet: 6-8 business days: $15
US Expedited Parcel: 5-7 business days: $20
US Xpresspost: 2-4 business days: $35

All parcels are delivered with no signature required. If you require signature delivery, please select Express shipping as your option, and request this in the "Order Notes" section of your order.

***Disclaimer - Shipping guidelines are not guaranteed. An expected delivery is an estimate of when the courier will attempt to deliver an item, based on location. The date and time (when applicable) are not guaranteed, can be impacted by factors such as weather, traffic and parcel volume, and will continue to be updated as the item travels to its destination. For remote areas, shipping times may even be longer than quoted.***
3What kind of lashes do you offer?
We currently carry Synthetic Mink lashes made from the finest PBT fibers. They are made to look and feel like real mink lashes. They are soft, beautiful, black in colour, with a matte finish. All products in our Pro Shop, including the Synthetic Mink Lashes, are sourced from animal-cruelty free facilities.
4What are the best ranges for the adhesive and which adhesive is the right one for me?
In order to get the best out of your adhesive, please note the information listed with each adhesive. Monitoring and adjusting your environment to the optimal levels in humidity and temperature will ensure your adhesive will perform best under these conditions.

We have four kinds of adhesives to meet your needs:

Pro Lash Adhesive – Perfect for the Advanced Lash Artist, or those who work fast.

Star Lash Adhesive – Perfect for the Novice Lash Artist, or those who work slower.

Master Lash Adhesive – Our most advanced CLEAR adhesive. Perfect for those who work fast, coloured lashes, or have clients who are allergic to the carbon black ingredient found in black adhesives.

Hero Lash Adhesive – This is a specialty LOW HUMIDITY adhesive that works even in the toughest conditions. Limited edition. Available only for the wintertime.

*Pro tip: Use a hygrometer to measure, monitor, and adjust your environment, to ensure you are always working in your adhesive’s optimal range.
5How do I store my adhesive and how long is the adhesive good for?
Please store your adhesive in a dry place with cool temperature. An opened bottle can be used for up to 4-8 weeks with proper care.
An un-opened bottle can be stored in a sealed zip lock bag with silica gel packet for up to 6 months. We do not recommend storing your adhesive in the refrigerator or freezing it, as condensation can cause polymerizing (your adhesive can start to cure).

Remember to "burp," wipe, and clean your nozzle. Ensure you store it upright with the cap on tight. Otherwise, air can get inside the bottle and cause your adhesive to cure prematurely.

These are guidelines only. If your adhesive becomes stringy when it comes out of the bottle, then it has most likely been exposed to moisture and needs to be replaced. Many Lash Artists prefer to replace their adhesive once a month on average as this will ensure you are working with the freshest adhesive.
6Why is your adhesive sold out?
Our adhesive is manufactured in small batches to ensure quality and freshness. We do our best to anticipate market demand, however, we sincerely apologize in advance as there will be times when we are sold out. Please plan ahead and always order a back-up adhesive.
7When will I get my shipment?
During the warm and humid months (May – September), we do not ship adhesives after Thursday 12pm, EST. If you miss this cut-off mark, then your order will be held till Monday morning to be shipped out. We do not want your package to sit in the heat over the weekend as postal delivery service is only available Monday-Friday, excluding holidays. If your order does not contain an adhesive, then it will be processed according to regular shipping policies.
8Can I pick up my order?
Yes, we are happy to serve you! Do you live in the Greater Toronto Area and want to save on shipping fees? We are happy to add local area pick-up as one of our shipping options. Please select “Local Area Pick-up” during checkout. You will receive address and pick up instructions in your order email after you place your order.

Please note: Local area pick-up is available Monday-Friday 12pm-1pm, and Tuesday 10am-6pm, in Mississauga, Ontario. All orders must be placed in advance online, will be processed the same day and available for pick-up the next business day. We will hold your order for 10 business days. After this time, if you have not picked up your order, you will be invoiced $15 for the shipping fee. We will ship out your package after receiving payment. If we do not receive payment within 3 days, then your order will be returned in the amount you ordered for STORE CREDIT only. NO REFUNDS, and no exceptions are made. Store credit does not expire and you can use towards your next online purchase.

To pick up your order, please bring your order receipt (paper or digital copy), and government photo ID showing your address. If you would like to arrange for someone else to pick-up on your behalf, please email us ahead of time at contact@beautybytammy.ca. We will not release your package to anyone else without your authorization. Your representative must bring your order receipt and show government photo ID to pick up. Please do not hesitate to contact us if you have any questions.
9I have not received my package. What kind of help is available?
We provide a tracking number with your order so that you can see when your package is expected to arrive. Unfortunately, things do happen and once your package leaves our facility, we are not responsible for lost or stolen packages. Please contact your carrier with the tracking number provided to see if they can locate your package. We sincerely apologize as we do not have control over what happens once your package is shipped.
10I received my package. How come I have to pay customs and duties?
We are proudly Canadian-owned and operated. All orders shipped within Canada do not have to pay customs and duties.

For US orders, please keep in mind there may be additional charges. Each country has different laws, therefore, we cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges, if any, are the sole responsibility of the recipient of the parcel, and must be paid in order for the parcel to be released.
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